afc FAQ
Users ask afc about account setup, payment methods, game rules, security practices, and how to contact support. Questions often centre on Know Your Customer (KYC) verification, deposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer, live-dealer table rules, sportsbook markets on Liga 1 and Piala AFF, and account protection. This page answers the most common questions so you can start quickly and understand afc's policies.
The FAQ covers account registration, payment flows, game categories, and security. If your question is not listed here, contact afc customer support via live chat or email — our team responds in Indonesian and English. For detailed policy information, read our Terms and Conditions and Privacy PolicyFor legal notices specific to your jurisdiction, see our Legal Notice
Each answer below is written to be clear and actionable. We explain what afc requires, how long processes typically take, and what to do if something goes wrong. If you are new to afc, start with the Account and Registration section. If you are ready to deposit, jump to Payments and Transactions. Game Rules covers sportsbook, live-dealer tables, and slots. Security and Account Care explains how we protect your data and what to do if you suspect unauthorized access.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer
- Game rulesfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, data handling, and jurisdiction notice
Account and registration
afc requires two documents for Know Your Customer (KYC) verification. First, a government-issued photo ID: passport, national ID card, or driver's licence. Second, proof of address dated within the last three months: utility bill, bank statement, or rental agreement. Upload both documents through your afc account settings after registration. Our verification team reviews your documents and typically approves your account within one business day. If your documents are unclear or do not match your registered name, we will ask you to resubmit. Once verified, you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer from mobile banking, local payment, online payment, or e-wallet.
afc does not charge deposit or withdrawal fees. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, the full amount goes into your afc account. Bank transfers to online payment, e-wallet, mobile banking, or local payment may incur standard bank fees depending on your bank — afc does not add extra charges. When you request a withdrawal, afc transfers the full amount to your registered bank account or e-wallet without deducting a platform fee. Your bank may charge a small transfer fee, which is separate from afc. Withdrawal requests are reviewed for security and typically processed within one business day after approval.
Before you start, read our Terms and Conditions and Privacy PolicyThe Terms explain how afc operates, what you agree to when you register, and how disputes are handled. The Privacy Policy describes how we collect, store, and protect your personal data. For game-specific rules, afc displays them in-game: sportsbook markets show odds and settlement rules; live-dealer tables show table limits and game rules before you join; slot games show paytables and game mechanics. If you are new to sportsbook betting, start with small stakes on Liga 1 or Piala AFF matches to learn how odds work. For live-dealer tables, observe a few hands before placing bets. afc also provides a Legal Notice explaining jurisdiction restrictions and your responsibilities.
afc may offer a welcome bonus to new accounts, but the exact terms vary by region and change over time. We do not advertise fixed bonus amounts or percentages on this site. If a welcome offer is active, you will see it displayed when you log in for the first time or in the Promotions section of your account. Any offer comes with terms — read them carefully to understand wagering requirements, eligible games, and expiry dates. afc does not guarantee a bonus; offers are subject to verification and may not apply in all jurisdictions. Contact afc support via live chat if you have questions about current promotions.
Payments and transactions
afc accepts deposits via multiple methods, each with its own range. online payment, e-wallet, mobile banking, and local payment typically support deposits from a few thousand rupiah up to several million per transaction. online payment and e-wallet work similarly. Bank transfers from mobile banking, local payment, online payment, and e-wallet have higher limits — often up to tens of millions per transaction, depending on your bank's daily transfer limit. The exact minimum and maximum for each method are shown in the Deposit section of your afc account. If you are unsure, start with a small deposit to test the method. You can make multiple deposits in a day up to your account's daily limit. Contact afc support if you need to increase your account preferences.
Withdrawal requests are reviewed by afc for security and compliance. After you submit a withdrawal request, afc verifies that the destination account matches your registered identity and that your account has no pending disputes. This review typically takes a few hours to one business day. Once approved, the funds are transferred to your bank account or e-wallet. Bank transfers may take an additional one to two business days depending on your bank. E-wallet withdrawals to mobile banking, local payment, online payment, or e-wallet often arrive within minutes to a few hours after approval. Withdrawals requested during holidays or weekends may take longer. You can check the status of your withdrawal in your afc account under Transaction History.
afc requires that withdrawals go to a bank account or e-wallet registered in your name. If you deposited via mobile banking but want to withdraw to local payment, both accounts must be in your name and verified through KYC. You can add a second withdrawal method by going to your afc account settings and adding a new bank account or e-wallet. afc will verify the new account before you can withdraw to it. This verification protects your account from unauthorized withdrawals. If you try to withdraw to an account not in your name, afc will reject the request. Contact afc support if you need to update your withdrawal method.
Game rules
afc displays sportsbook odds in decimal format. An odds of rules means if you bet our welcome offer and win, you receive our welcome offer (your stake plus 100,000 profit). Odds change as more users place bets and as match time approaches. afc covers Liga 1, Piala AFF, Champions League, Premier League, and other tournaments. Each market shows the odds, the bet type (match winner, total goals, both teams to score, etc.), and the settlement rule. Read the settlement rule before betting — it explains when afc pays out and how draws or postponements are handled. If a match is postponed, afc typically voids bets unless the match is played within a set number of days. Contact afc support if you have questions about a specific market or settlement.
afc offers live-dealer tables with professional dealers speaking Indonesian and English. Games include blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo. Each table has a minimum and maximum bet limit displayed before you join. Tables are streamed from multi-camera studios so you see the dealer, cards, and wheel clearly. You place bets through the afc interface, and the dealer conducts the game in real time. If you are new to live-dealer games, start by watching a few hands without betting to learn the pace and rules. Each game has a help button in-game that explains the rules. afc adds new tables and game variants regularly — check the Live Dealer section of afc to see what is available now.
afc offers slot games from multiple providers. Popular titles include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each slot has a paytable showing the symbols, paylines, and bonus features. Slots are games of chance — outcomes are determined by a random number generator. afc does not control the outcome of individual spins. Each slot displays its Return to Player (RTP) percentage, which is the average payout over many spins — this is not a guarantee for your session. Slot games may have bonus rounds, free spins, or multipliers. Read the paytable before playing to understand how bonuses work. You can play slots for fun (demo mode) or for real money. Start with small bets if you are new to slots.
Yes, afc offers esports markets on Mobile Legends, Free Fire, and PUBG Mobile. Markets include match winner, map winner, and player performance bets. Esports odds work the same way as sportsbook odds — displayed in decimal format and settled based on the official match result. afc covers regional and international esports tournaments. Check the Esports section of afc to see upcoming matches and available markets. Like sportsbook betting, read the settlement rule for each market to understand how afc pays out in case of postponement or cancellation. Esports matches can be fast-paced, so place your bets before the match starts.
Security and account care
afc encrypts your personal data — name, email, phone, ID documents — and stores it securely on protected servers. We do not sell or share your data with third parties except where required by law. Your transaction history and account balance are encrypted in transit and at rest. afc undergoes regular security audits to maintain data protection. You can review what data afc holds about you by contacting support. For full details, read our Privacy PolicyIf you suspect unauthorized access to your account, change your password immediately and enable two-factor authentication (2FA). 2FA requires a one-time code sent to your phone or email each time you log in, even if someone has your password. Contact afc support if you believe your account has been compromised.
afc provides customer support via live chat and email. Live chat is available through your afc account or on afc.run — click the support icon to start a conversation. Our team responds in Indonesian and English. Email support is available at [email protected]. Response times vary, but we aim to reply within a few hours during business hours. For urgent account issues — such as suspected fraud or unauthorized access — use live chat for faster response. You can also check the FAQ and Help section within your afc account for self-service answers. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, support is available in your local language.
No, afc allows one account per person. Creating multiple accounts violates our Terms and Conditions and may result in account suspension. afc detects duplicate accounts using email, phone number, ID documents, and payment methods. If you have forgotten your password, use the password reset link on the login page instead of creating a new account. If you have lost access to your email, contact afc support to verify your identity and regain access. If you accidentally created a duplicate account, contact support to have it closed. Maintaining one account helps afc prevent fraud and protect your funds.
On the afc login page, click "Forgot your password?" Enter your email address. afc will send a password reset link to your email. Click the link and follow the prompts to create a new password. The reset link expires after a few hours for security. If you do not see the email, check your spam folder. If you still cannot reset your password, contact afc support with your username and registered email. Our team will verify your identity and help you regain access. To prevent future lockouts, keep your registered email and phone number up to date in your afc account settings. Enable two-factor authentication (2FA) for extra security — even if someone obtains your password, they cannot log in without the 2FA code.