afc Privacy Policy

This page describes what we collect when you use afc and how we keep that data protected. We take your privacy seriously. When you register, deposit funds, or play on our platform, we gather personal information — your name, email, phone number, address, and payment details. We use this information to verify your identity, process your transactions, and comply with local regulations. We do not sell or share your data with third parties except where required by law or to operate our service.

Our approach to data security centres on encryption, access control, and regular audits. Your passwords are hashed using industry-standard algorithms. Payment information goes directly to our partner banks and payment processors — we never store your full card or bank account numbers. If you ever suspect unauthorized access to your afc account, contact our support team immediately so we can investigate and secure your account.

We encourage you to read this policy carefully. If you have questions about how we handle your data or what rights you have, reach out to our privacy contact via the details at the end of this page.

What data we collect on afc

We collect different types of information depending on how you interact with afc. When you register, we ask for your email address, full name, date of birth, phone number, and residential address. We use this information to create your account and verify your identity through Know Your Customer (KYC) verification — a regulatory requirement that protects both you and afc from fraud and money laundering.

When you deposit, we collect payment information. If you use DANA, e-wallet, mobile banking, or local payment, your payment details are processed directly by those payment providers — we do not see your full account credentials. For bank transfers via online payment, e-wallet, mobile banking, or local payment, your bank processes the transaction and we receive only confirmation that the transfer succeeded. We store transaction records (date, amount, and whether the deposit cleared) so we can help you track your account history.

When you play on afc, we record your gameplay data — which games you joined, how long you played, and your session outcomes. We use this data to detect unusual patterns (such as automated play or account compromise), calculate your account balance accurately, and improve our game offerings. We also collect technical information — your device type, browser, IP address, and timestamps — to optimize our platform performance and investigate technical issues.

How we use your data on afc

We use your personal data for several core purposes. First, we verify your identity during account registration. We compare your submitted information against official documents — your government-issued ID and proof of address. This verification typically completes within one business day. Once verified, your account is activated for deposits and play.

Third, we use your data to operate afc securely. We monitor for suspicious activity — multiple failed login attempts, unusual betting patterns, or attempts to circumvent our verification process. We also use your data to communicate with you about your account — password resets, deposit confirmations, withdrawal status updates, and security alerts.

Fourth, we use aggregated and anonymized data to improve our platform. We analyze which games are popular, which payment methods are used most, and which times of day see peak traffic. This helps us optimize server capacity, add new games, and support our studio operations during high-demand periods like Liga 1 matches or Idul Fitri holidays.

Our afc data security practices

We protect your data using encryption, access controls, and regular security audits. All communication between your device and afc servers uses TLS (Transport Layer Security) encryption — the same standard used by banks. Your password is hashed using a strong algorithm, meaning we store a transformed version of your password, not the password itself. This prevents even our staff from seeing your password.

We restrict access to your personal data. Only afc staff members who need your information to do their job — our support team, fraud analysts, and data managers — have access. We use role-based access controls so each team member sees only the data relevant to their role. We also maintain audit logs that record who accessed your data and when.

Our servers are located in secure data centres with physical access controls, fire suppression, and redundant power and cooling systems. We perform regular security updates and penetration testing to identify and fix vulnerabilities. If we ever discover a security breach that affects your data, we will notify you as soon as practical via email or in-app messaging.

Third-party processors and data sharing

We share your data with third parties only to operate afc or where required by law. Our primary partners are payment processors — e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and your bank. These partners see the minimum information needed to process your transaction: your name, account number, and transaction amount. We do not permit these partners to use your data for their own marketing.

We may also share data with regulatory authorities if required by local law. If a court issues a valid legal order, or if regional authorities investigating fraud or money laundering request information, we will comply with the law. We do not pre-emptively share data with authorities — we only do so when legally compelled.

Our servers may sit outside your jurisdiction. This means your personal data may be stored or processed in countries other than Indonesia. By using afc, you consent to this cross-border data transfer. If you have concerns about where your data is stored, contact our privacy team for specific details about our data centre locations.

Cookies and tracking on afc

We use cookies and similar tracking technologies to remember you and improve your experience on afc. Essential cookies are required for the platform to function — they store your login session, your account balance, and your game preferences. We also use analytics cookies to understand how you navigate afc so we can optimize the interface and fix bugs.

Most browsers allow you to control cookies through settings. You can disable non-essential cookies if you prefer, though this may affect platform functionality. Some features — remembering your preferred game or payment method — may not work if you disable all cookies.

We do not use cookies to track you across other websites. We only track your activity on afc itself.

Your rights regarding your data on afc

You have the right to request access to the personal data we hold about you. Contact our support team with your request, and we will provide a copy of your information within fourteen days. You also have the right to request correction if your data is inaccurate — if your address has changed or your phone number is outdated, let us know and we will update it.

You have the right to request deletion of your account and associated personal data. If you submit a deletion request, we will close your account and remove your personal information from our active systems within thirty days. We may retain some data for legal or compliance purposes — for example, transaction records needed for tax reporting or fraud investigation.

If you believe we have mishandled your data or violated your privacy rights, you can lodge a complaint with your regional data protection authority. We will also work to address your concerns directly — contact our privacy team (details below) to discuss any privacy issues.

Summary of our afc privacy commitments

You have rights over your data. You can request access to what we hold, ask us to correct inaccurate information, or request deletion of your account. We respect these rights and will respond to legitimate requests within the timelines described in this policy.

This policy is effective from the date you register on afc. We may update this policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or in-app messaging. Your continued use of afc after an update constitutes your acceptance of the revised policy.

Privacy contact: If you have questions about this policy or how we handle your data, contact our support team via live chat, email, or in-app messaging. We are available in Indonesian and English during standard business hours.